Moshtix Review - How Legit Are Their Tickets?
Are you considering purchasing event tickets from Moshtix but are unsure about their legitimacy and reliability?
In this review, we'll discuss Moshtix in detail, explore its features, assess its reliability, examine user reviews from external websites, evaluate safeguards and guarantees, and how it compares to other ticket resale websites.
By the end of this article, you'll have a clear understanding of whether Moshtix is the right choice for your ticketing needs.
How Does Moshtix Work?
Moshtix offers a platform for both primary and secondary ticket sales. This review will cover the resale component of their platform.
Here's how it works:
- The seller uses their Moshtix account to list the tickets they want to sell.
- Upon listing, the seller receives a unique link, which can be shared directly with potential buyers.
- If a ticket remains unsold after the resale period ends, it remains valid within the original ticket purchaser's Moshtix account.
What Makes Them Different?
Ticket Return
Separate from the Ticket Resale component of their site, Ticket Return allows customers who can no longer attend an event the chance to return their unwanted tickets to Moshtix.
The platform lists these unwanted tickets for sale, and if purchased, it provides a refund to the original ticket purchaser (less service fees).
Secure Tickets With Booking Protect
Moshtix offers customers the opportunity to upgrade their ticket purchase to Secure Tickets through a partnership with Booking Protect.
Secure Tickets allows buyers to apply for a full refund on their order should they, or anyone in their party, be unable to attend due to unforeseen circumstances.
This includes situations like injury, illness, travel complications, and other unexpected events.
Collector Tickets
For those looking for a unique keepsake of an event, Moshtix offers Collector Tickets.
These tickets admit the holder to the event and feature event-specific, unique artwork or designs.
Collector tickets can be kept as a memento or souvenir of a particular event, serving as a lasting reminder for years to come.
3D Secure
To ensure the security of online transactions, Moshtix employs 3D Secure, an extra level of protection provided to customers to safeguard against fraud and ensure personal protection.
This feature adds an additional layer of security by verifying the buyer's identity in real-time through a password, ensuring a safer online shopping experience.
Is Moshtix Reliable?
The reliability of Moshtix has been a subject of debate among users. While some have positive experiences, the majority of reviews paint a different picture.
Here's what users have reported:
Event Cancellations
Instances where events were cancelled, but buyers were not notified, leading to confusion and frustration.
Ticket Refund Delays
Reports of significant delays in ticket refund processing, leaving buyers anxious and dissatisfied.
Lack Of Customer Support
Users have found it challenging to reach customer support when issues arise, which can be a source of frustration and uncertainty.
Seller Payment Delays
Sellers reported not receiving payment for their tickets in a timely manner, which can be very inconvenient.
Failed Ticket Delivery
Complaints about tickets not being provided, with no confirmation received by the buyer, causing anxiety and uncertainty regarding their ticket purchase.
User Reviews On External Websites
ProductReview.com.au
Moshtix has a rating of 1.2 stars out of 5, based on over 100 reviews on ProductReview.com.au. The reviews highlight a mix of experiences, including the issues mentioned earlier.
Trustpilot
On Trustpilot, Moshtix received a 1.4/5 rating with over 300 reviews. The feedback here echoes the concerns expressed on ProductReview.com.au.
Safeguards And Guarantees
Moshtix offers some safeguards and guarantees to enhance the ticket purchasing experience. These include the Ticket Return option and the availability of Secure Tickets.
Buyers and sellers are encouraged to familiarise themselves with the terms and conditions related to these features.
Transparency About Fees
When it comes to fee transparency, Moshtix indicates that booking and service fees vary by event and ticket price, which they do not control.
The fees they charge can be found on the checkout page before the purchase is completed.
According to their website, these fees are used to cover various business-related costs, including maintenance of the online platform, software development, card processing fees, administrative expenses, staffing, and online fraud protection.
Comparing Moshtix to Other Ticket Resale Sites
| Feature | Moshtix | Other Ticket Resale Sites |
|---|---|---|
| Authenticity of Tickets | Concerns about notifications and ticket delivery | May have more positive authenticity measures |
| Secure Checkout | Some users fail to receive tickets | Secure checkout experience and faster delivery of tickets |
| Money-back Guarantee | Refunds for ticket sales with booking fees deducted | Reliable refund policies proven with user satisfaction |
| Fee Transparency | Transparent about fees but may vary depending on some factors | Some may have simpler fee structure |
Moshtix Resale Alternatives
When it comes to reselling Moshtix tickets, you don’t have to use the official resale platform; there are plenty of alternatives in Australia.
Conclusion
When considering Moshtix for purchasing resale tickets, it's crucial to be aware of the platform's unique features, potential issues, and user experiences.
While Moshtix strives to offer genuine tickets and a secure checkout process, negative user reviews highlight concerns about event cancellations, ticket refunds, and customer support.
Before making a decision, it's advisable to conduct thorough research and consider alternative ticket resale options.