Ticketek Marketplace Review - How Does It Work?
Are you considering using Ticketek Marketplace for your ticket buying or selling?
In this comprehensive review, we will explore how Ticketek Marketplace operates, what sets it apart, and whether it's a reliable platform.
We'll also delve into user reviews on external websites and analyse the safeguards, guarantees, and transparency regarding fees.
Let's take a closer look at this ticketing platform and determine if it's the right choice for your ticket needs.
How Does Ticketek Marketplace Work?
Ticketek Marketplace, a subsidiary of Ticketek, serves as a marketplace for the general public to buy and sell event tickets purchased from Ticketek. This provides a way to exchange tickets for a wide range of events.
Here's how it works:
- Anyone with an active Ticketek account can list their tickets for sale on Ticketek Marketplace.
- Ticketek reviews the seller's listing to ensure accuracy and legitimacy. Once approved, the listing becomes visible to potential buyers on the Marketplace.
- When a buyer purchases tickets, they are either uploaded to their Marketplace account or sent via email. Typically, tickets are delivered immediately or within 48 hours of purchase.
What Makes Them Different?
Ticketek Marketplace Ultimate
This feature is a haven for avid event-goers who are seeking access to highly coveted tickets for exclusive events.
Ultimate tickets grant you the opportunity to secure some of the best seats in the house.
However, it's worth noting that "best" doesn't necessarily equate to being the closest to the stage; it refers to having excellent views of the production.
Marketplace Deals
Ticketek Marketplace regularly offers hot deals on last-minute tickets for a variety of events and concerts.
These deals encompass tickets in different seating areas based on ticket allocations.
Is Ticketek Marketplace Reliable?
To assess the reliability of Ticketek Marketplace, we turned to user feedback.
While some users have reported positive experiences with the platform, there have been instances of concern, such as:
Bad Customer Service
There have been complaints about unanswered emails and a lack of responsiveness from Ticketek Marketplace's customer service team.
Tickets Not Delivered
Instances have arisen where customers could not access the tickets they purchased, even after being charged for them.
Slow Website
Some users have reported extended waiting times when attempting to acquire tickets, citing a slow website as an issue.
Unreceived Payment For Selling Tickets
A few sellers have mentioned not receiving the money owed to them after selling tickets.
While these reviews indicate a degree of dissatisfaction among some users, it's essential to remember that individual experiences can vary.
It's good practice to thoroughly research and consider these reviews before engaging with Ticketek Marketplace.
User Reviews On External Websites
ProductReview.com.au
On ProductReview.com.au, Ticketek Marketplace has received a rating of 1.1 stars out of 5, based on over 1,600 reviews.
This low rating suggests a significant level of dissatisfaction among users and highlights areas where the platform can improve to enhance the user experience.
Trustpilot
On Trustpilot, Ticketek Marketplace has an average rating of 2.4 out of 5, based on feedback from over 200 users.
While this rating is slightly higher than that on ProductReview.com.au, it still indicates room for improvement in user satisfaction.
Safeguards And Guarantees
Unlike other ticket resale platforms, Ticketek Marketplace guarantees the validity of all sale transactions on the platform.
This assurance provides peace of mind for those looking to sell their tickets through the marketplace.
As a buyer, you can expect to receive valid tickets in time for your event. If any issues arise, Ticketek Marketplace will work with the seller to resolve them.
For Ticketek events, resold tickets are reissued to guarantee entry, effectively cancelling the original barcode.
Transparency About Fees
Ticketek Marketplace maintains transparency about its fee structure.
According to their website's FAQs, there are no fees charged to the seller for listing and selling tickets on their platform, making it a cost-effective option for sellers.
Sellers can set their ticket prices at any value below face value, at face value, or up to 10% above face value.
This flexibility allows sellers to choose their pricing strategy, but helps prevent price gouging and ensures fair pricing for buyers.
Comparing Ticketek Marketplace To Other Ticket Resale Sites
| Feature | Ticketek Marketplace | Other Ticket Resale Sites |
|---|---|---|
| Authenticity of Tickets | Guarantees the validity of all tickets sold | Authenticity may vary but may have more positive feedback |
| Secure Checkout | Secure but reports of a slow website | Some websites are faster and have a more secure checkout |
| Money-back Guarantee | Offers a guarantee but with some customer service concerns | Guarantees may be better for others with good customer service |
| Fee Transparency | Transparent; no fees for selling, all inclusive prices for buying | Fee structures may vary but generally reasonable |
Ticketek Marketplace Alternatives
While Ticketek Marketplace only allows you to sell tickets originally purchased through Ticketek, there are many other secondary ticket platforms out there that allow you to sell tickets from other sites.
Here are some of your options:
Conclusion
Before making a decision to use Ticketek Marketplace, consider your specific needs, the event you're interested in, and the feedback from other users.
We hope we have provided you with the information needed to make an informed choice when buying or selling event tickets through their platform.
Your experience with Ticketek Marketplace may vary based on the specific event and seller, so diligent research is crucial to ensuring a smooth ticket-buying or selling experience.