The Ticket Merchant Review - Is This Site Legit Or Dodgy?
Looking for event tickets in Australia? You've likely come across The Ticket Merchant, a popular marketplace for tickets.
Among several ticket resale websites, The Ticket Merchant stands out as one of Australia's most popular ticket marketplaces. But is it really as reliable as it claims to be?
In this review, we'll delve deep into how The Ticket Merchant works, its trustworthiness, safeguards, fees, and what users across the web have to say about their experiences.
If you're wondering if it’s legit or dodgy, read on to find out.
How Does The Ticket Merchant Work?
The Ticket Merchant is a well-established ticket marketplace based in Melbourne, Australia.
With over 15 years of experience, they have been providing tickets for various events in Australia and around the world, including sporting events.
Here's how their system works:
- The Ticket Merchant sources tickets from a variety of trusted resellers and lists them for sale.
- Customers interested in resale tickets purchase from The Ticket Merchant site.
- The Ticket Merchant transfers the tickets to the customer.
What Makes Them Different?
Trusted Resellers
All tickets listed on The Ticket Merchant website come from trusted Australian resellers who have a long-standing relationship with the company.
This practice ensures the authenticity of each ticket.
Secure Checkout
The Ticket Merchant offers a 128-bit secure checkout facility, which includes ZipPay's Buy Now, Pay Later service. This adds an extra layer of security to your ticket purchase.
100% Guarantee
The Ticket Merchant provides a 100% guarantee for every ticket sold. This means that you are never at risk of not receiving the tickets you paid for.
All Event Types
They provide tickets for live music and concerts, sporting events, and even comedy shows and theatre. You can find tickets here for just about any major event in Australia.
Is The Ticket Merchant Reliable?
Many users have expressed satisfaction with their experiences on The Ticket Merchant. Positive reviews highlight the following aspects:
Effortless Ticket Purchases
Customers praise The Ticket Merchant for its seamless and user-friendly ticket purchasing process. Unlike many ticket resale websites, this platform makes buying tickets a breeze.
Exceptional Customer Service
The platform's customer service receives rave reviews, with customers applauding prompt and helpful responses.
Smooth Ticket Delivery
Customers are pleased with the efficiency of receiving their tickets. The platform is praised for delivering real tickets on time.
Authentic Tickets
The authenticity of tickets is a major concern for ticket buyers, and The Ticket Merchant earns points for consistently providing genuine tickets.
While there are many positive reviews, some concerns have been voiced about the platform's reliability.
Some users have reported paying more for tickets than they feel they were worth.
On other platforms, there have been discussions about the legitimacy of The Ticket Merchant, with a few users sharing stories of receiving tickets that did not meet their expectations.
Despite a few reported concerns, the majority of users had a positive experience with the website.
User Reviews On External Websites
ProductReview.com.au
On ProductReview.com.au, The Ticket Merchant has garnered a respectable rating of 4.3 stars out of 5 stars based on over 800 reviews.
This suggests that a significant number of users have had positive experiences with the platform.
Trustpilot
On Trustpilot, The Ticket Merchant receives a solid rating of 4.4/5 based on over 1,400 reviews.
This is another testament to its reliability and trustworthiness in the eyes of many customers.
Safeguards and Guarantees
One of the primary concerns for ticket buyers is the risk of being scammed or receiving fake tickets.
The Ticket Merchant addresses this by offering a 100% guarantee for every ticket sold. This guarantee ensures that you are never at risk of not receiving the tickets you paid for.
If your tickets are not delivered or are invalid, you're entitled to a full refund, providing peace of mind to buyers.
Transparency About Fees
One area where The Ticket Merchant excels is transparency regarding fees.
Unlike some platforms that hide fees until the last moment, The Ticket Merchant clearly displays the service fee on the ticket purchase page.
This transparency allows buyers to know exactly how much they'll be paying before finalising their ticket purchase.
At the time of writing, they charge a flat fee of $7.95 per ticket. This is pretty standard in the industry, and usually lower than other resale platforms.
Tixel, on the other hand, charges 8.9% in fees, which can add up for high end tickets.
Comparing The Ticket Merchant To Other Ticket Resale Sites
| Feature | The Ticket Merchant | Other Ticket Resale Sites |
|---|---|---|
| Authenticity of Tickets | Long-standing relationships with Australian resellers | Tickets are from different sources so authenticity may vary |
| Secure Checkout | 128bit secure checkout with ZipPay’s Buy Now, Pay Later service | Does not offer a buy now, pay later option for payment |
| Money-back Guarantee | 100% guarantee for every ticket sold | May offer guarantees, but terms may vary |
| Fee Transparency | Clearly displays service fees on the ticket purchase page | Some platforms hide fees until final checkout. |
The Ticket Merchant Alternatives
If you aren’t quite set on using The Ticket Merchant just yet, check out our reviews of other ticket resale platforms in Australia:
Conclusion
The Ticket Merchant seems to be a trustworthy and reliable ticket resale platform.
Their dedication to authenticity, 100% money-back guarantee, and fee transparency are commendable.
So, whether you're planning to attend a sporting event, concert, or any other special occasion in Australia, you can trust The Ticket Merchant to help you secure your tickets.